Thursday, May 15, 2014
Too Much Joy in Something So Petty
I called the hospital lab eight times, three times in one afternoon, pleading with them to transfer my test results to a new doctor. Receptionists sent me in endless loops of transfers. No one returned messages, and emails went unanswered. Then, a week ago, I received a call from a local number I didn't recognize. It was the hospital. It seems that their credit card machine was broken for the entire month, and they can't tell which transactions went through. They don't know if I paid. I assured them I'd check my records and get back to them right away. They left a voicemail two days ago. Today they called and I transferred them to hold for 10 minutes. This will go on.