Sunday, January 19, 2014
Unhappy Gym Customers
The elevator was broken at my gym for two weeks, and they sent an email today saying it is again operational. One sentence from the email stuck out, "Guests who have been using other locations will no longer be able to do so beginning on Wednesday." The implication in this line of the email is that several people complained so much about the elevator breaking, that they were allowed to go to other locations at no additional cost. While I applaud my gym's customer service, I hope that at some point the people who complained the loudest were able to comprehend irony in complaining about a broken elevator in a health club.